Shipping

Pawrenzo sells wholesale pet supplies to business buyers worldwide. All prices on this site are EXW (Ex Works) reference prices; freight is not included and is arranged per order. You are welcome to use your own freight forwarder, or ask us for a shipping quotation when you send your inquiry.

Production and dispatch timing are confirmed with you in writing before payment — they depend on the products, quantities and any private-label work in your order. We do not promise a fixed lead time on this page; your quotation states the schedule for your specific order.

Once goods are dispatched, we share the shipping documents and tracking details for your shipment.

Returns & Claims

Because every order is confirmed in detail before production and payment, we ask buyers to check the quotation, specifications and quantities carefully before confirming.

If goods arrive damaged or do not match the confirmed order, contact us within 7 days of delivery with photos or video of the issue. We will review the case with you and agree on a remedy — replacement of the affected items, a credit toward a future order, or another solution proportionate to the problem.

For hygiene and resale reasons, used pet products cannot be returned. Sample orders are confirmed in the same way as bulk orders; talk to us before ordering if you need a specific sample configuration.

Contact: [email protected] · WhatsApp +86 186 3064 7230